Pasmakci Sanayi Sitesi Rami Kisla Cad. D:33 Bayrampasa Merkez
Urfam Kebap
1.0
km
Mahmutbey Yolu Cad. Bahcelievler Merkez
Reviews and Ratings
Feedback from previous guests about their experience.
54%
liked the hotel and would stay again
helpful staff
delicious dining
neglected rooms
poor location
5.4/10
Guest rating
Rooms
5.7
Location
5.0
Service
7.3
Dining
5.0
Guest reviews
5.4/10
based on 7 reviews
8.0
8.0/10 based on 2927 reviews
Jim
United States,
April
2024
6.4/10
I had a mixed experience at this hotel. The rooms were extra clean and nice, modern, and luxurious, but there was an unpleasant smell of sewage everywhere. The service was a bit hit or miss with some staff being nice while others not so much. The location was convenient for local restaurants but not close to major tourist spots. The dining experience was not good, especially with breakfast, and the facilities were average.
Rooms
8.0
The rooms were clean and renovated.
Service
7.0
The service was inconsistent, some staff were really nice and helpful, others were not.
Location
7.0
The location was walking distance close to local restaurants.
Dining
5.0
The dining experience was not good at all.
Facilities
6.0
Facilities were average.
Adam
United States,
February
2024
5.8/10
The hotel offers clean and modern rooms but lacks soundproofing on the windows, making privacy during showers an issue. The service stands out positively, especially Şeyma from room service, though language barriers and hints for tips were present. The location is described as decent, albeit different from the website's depiction and challenging to access taxis. Despite a sourdough bread highlight, the dining experience raised concerns about food quality and unwelcoming staff. Facilities are scarce, with a small relaxation area but at an excessive cost.
Rooms
7.0
The rooms are nice and modern, albeit with potential cleanliness issues.
Service
7.0
The service was very kindly and helpful, particularly Şeyma from room service. However, communication hurdles and expectations for tips were noted.
Location
6.0
The location is decent but deviates from website images and poses challenges in transportation.
Dining
5.0
The dining experience was varied and delicious but raised concerns regarding food quality and staff attitude.
Facilities
5.0
Limited facilities, including a small relaxation area, are provided at an excessive price.
Elizabeth
United States,
February
2024
5.0/10
The hotel had very clean rooms, but other aspects fell short of expectations. Despite the cleanliness, some rooms showed signs of neglect, like rusty showers and dirty windows. The 2-star rating seems fitting considering the overall condition of the accommodations. The spa only offered services in the massage room.
Rooms
5.0
The rooms were very clean.
Service
9.0
The staff were very helpful, particularly Ms. Ulkü.
Location
5.0
The location was different from the pictures on the website, with industrial surroundings and limited food options. The noise level was high, and cleanliness was lacking in some areas.
Dining
5.0
The dining experience varied greatly, with delicious options alongside meals that were simply reused and lacked variety. The grilled steaks stood out among the options.
Facilities
5.0
Facilities were limited, with a small relaxation area and proximity to some restaurants. Not meeting the standards expected from an international chain of hotels.
helpful staff
neglected rooms
Robert
United Kingdom,
December
2023
5.6/10
The hotel had a few issues with cleanliness and neglect, particularly with dirty rooms and a bad smell in the swimming area, but other aspects like the reception service were positive.
Rooms
5.0
The room was nice, apart from the bed, but cleanliness was a major concern with noticeable dirt and neglected maintenance.
Service
7.0
The service, especially from Mr Suleyman at the reception, was great. However, there were instances of rudeness and confusion with other staff members.
Location
6.0
The location was a mixed bag, being a bit far from town and experiencing noise issues, yet close to local restaurants.
Dining
6.0
The dining experience was average with limited choices and high prices, although the service was prompt and accommodating.
Facilities
5.0
The facilities were lacking in cleanliness and amenities, with a disappointing spa and the absence of essential toiletries in the rooms.
John
United Kingdom,
September
2023
5.0/10
The hotel was very small, yet clean, and unfortunately had a sewage smell. The staff was attentive and helpful, but seemed keen to charge extra whenever possible. The location was not the best for sightseeing, being about 30 minutes drive from the center. The dining options were limited and expensive, with no variability. The facilities were average with no standout amenities.
Rooms
5.0
The small rooms were clean but had a sewage smell.
Service
7.0
The staff was attentive and ready to assist with any needs.
Location
5.0
The location was not ideal for tourists wanting to see the sights.
Dining
5.0
The dining experience was limited and expensive with no variability.
Facilities
5.0
Basic facilities with nothing outstanding.
clean
sewage smell
Judith
United Kingdom,
August
2023
6.6/10
I had a mixed experience at this hotel. The rooms were stylish and new, with specially attentive staff like Rashit at reception making my stay extra comfortable. However, the location felt a bit industrial and distant from the city center. The dining options were limited, serving the same menu every day, which was disappointing for a 5-star property.
Rooms
8.0
The rooms were stylish and kind of new, with exceptional service from staff like Rashit at reception.
Service
7.0
The service was good, especially Mr Suleyman at the reception, but they were keen to charge for various additional options.
Location
6.0
The location can appear a bit industrial and far from the city center, which may not suit everyone's preferences.
Dining
5.0
The dining experience lacked variety, offering the same menu every day, which didn't meet the expectations of a 5-star property.
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